Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at teoloriente@gmail.com. Please note that returns will need to be sent to the following address: 770 Hampton Street, BRIGHTON, VIC, 3186

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at teoloriente@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at teoloriente@gmail.com.

Refund Policy

Last updated: 17/07/26

At SHRED IT Clothing, we want you to be happy with your order. If something isn't right, we're here to help.

Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn and unwashed.
• Have all original tags attached.
• Be in its original condition.
• Be returned in its original packaging where possible.

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive faulty or incorrect:

• Sticker packs
• Gift cards
• Sale or clearance items
• Limited edition products marked as final sale

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the product

If approved, we will replace the item or issue a full refund.

Change of Mind

If you change your mind, you may return eligible items within 30 days.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5 to 10 business days.

Shipping costs are non-refundable.

Exchanges

If you would like a different size or colour, please contact us. Exchanges are subject to product availability.

Contact

Email: shred.it.mtb.clothing@gmail.com

Terms of Service

Last updated: 17/07/26

Welcome to SHRED IT Clothing. By accessing or using our website, you agree to these Terms of Service.

General

These Terms apply to all visitors, customers and users of the SHRED IT Clothing website.

If you do not agree with these Terms, please do not use our website.

Products

We aim to display our products and colours as accurately as possible.

Actual colours may vary depending on your device or screen settings.

All products are subject to availability.

We reserve the right to discontinue or modify products without notice.

Pricing

All prices are listed in Australian Dollars (AUD).

Prices include GST where required by Australian law.

Prices may change without notice.

Orders

We reserve the right to refuse or cancel any order at our discretion.

If your payment has already been processed, you will receive a full refund if your order is cancelled.

Shipping

Estimated delivery times are provided as a guide only.

SHRED IT Clothing is not responsible for delays caused by shipping providers or events outside our control.

Returns and Refunds

Our Refund Policy forms part of these Terms of Service.

Please refer to the Refund Policy for full details.

Intellectual Property

All content on this website, including logos, designs, graphics, photos, videos and text, is owned by SHRED IT Clothing unless otherwise stated.

You may not copy, reproduce or distribute any content without written permission.

Limitation of Liability

To the maximum extent permitted by Australian law, SHRED IT Clothing is not liable for indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your rights under the Australian Consumer Law.